We aim to respond to all requests as soon as possible. We’re available to assist you via chat on Monday from 7:00 am to 4:00 pm CET, and from Tuesday to Friday, from 8:00 am to 5:00 pm CET.

Email: hello@sunglassesandframes.com

You can fill the form below or contact us via the chat in the bottom right corner.

Average response time: within 24 business hours.

We are official retailers and distributors for the world’s leading eyewear groups — Kering Eyewear, Luxottica, Safilo, Marchon, and Marcolin — as well as independent and niche designers shaping the future of luxury eyewear. Every product we offer, both sunglasses and optical frames, is 100% authentic, sourced directly from official channels and delivered with original packaging and documentation.

We redefine what it means to buy eyewear online. With over 10 years of expertise in the eyewear industry, we merge technological precision, luxury retail standards, and next-generation logistics to create an experience that’s fast, personal, and unmistakably premium.

The easiest way to explore our selection is by using the drop-down navigation menus at the top of the page, where you’ll find direct access to new arrivals, brands, categories, and curated edits. If you already have something specific in mind, simply type it into the search box located at the top right corner for a quicker, more precise result.

To make a purchase, select your preferred color on the product page, click Add to Bag, and then proceed to Checkout. Enter your personal details, choose your shipping and payment methods, and confirm your order. You’ll receive a confirmation email with your order details and tracking information.

All orders are shipped from our headquarters in Brescia, Italy, using express courier services.

Our delivery costs:

Italy: free express shipping

European Union: €10

United Kingdom: £20

USA: $30

Rest of the world: €30

Shipping is free within the European Union for customers subscribed to THE VAULT.

Orders are normally dispatched the same day (Monday–Friday) if placed before 1:00 p.m. CET. Please note that slight delays may occur during peak periods such as Christmas or Black Friday.

You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. Delivery usually takes 24–72 hours, depending on your location.

We ship worldwide.

For orders shipped inside the European Union, to USA, to Australia, and UK , duties and import taxes are included in the final price at checkout — there will be no additional charges upon delivery.

For all other international destinations, duties and import taxes are calculated and displayed at checkout based on the destination country.

All duties and taxes are calculated on the total order amount (including shipping costs) in accordance with local customs regulations.

Once your order has been placed, you will receive a confirmation email with all the relevant details.

All orders are processed at our headquarters in Brescia, Italy, and are normally dispatched the same day (Monday–Friday). As soon as your order leaves our warehouse, you will receive a shipping confirmation email including your tracking number.

You can track your shipment at any time using the tracking link provided in your confirmation email.

Delivery usually takes 24–72 hours within Europe and 2–5 business days for international destinations, depending on your location and customs procedures. While we always aim to deliver within the estimated timeframe, occasional delays may occur due to customs clearance or payment authorization issues.

Changed your mind? You may cancel your order only before it has been shipped.

If the order has not yet been dispatched, please contact our customer service team as soon as possible to request cancellation. Once the order has been shipped, it can no longer be cancelled and must instead be returned in accordance with our Returns Policy.

If your cancellation request is approved before shipment, you will receive a full refund using your original payment method. Refund timing may vary depending on your payment provider.

We accept all major payment methods to ensure a smooth and secure checkout experience.

You can pay using major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer installment payment options such as Klarna and Scalapay (where available), allowing you to split your purchase into convenient payments.

All transactions are processed through secure, encrypted payment gateways to protect your personal and financial information. Availability of certain payment methods may vary depending on your country and the total value of your order.

This is determined by your delivery destination and will be displayed at checkout before placing your order.

Your security is our priority — every transaction is handled via trusted, encrypted payment systems to ensure complete protection of your data.

Klarna offers flexible payment options, including Buy Now, Pay Later.

At checkout, you will be redirected to Klarna to complete your purchase. Eligibility is subject to approval, and a soft credit check may be performed without affecting your credit score.

If you cancel or return your order, Klarna will adjust or refund your payments accordingly. Missed payments may result in reminders, restrictions on future use, and possible collection procedures.

We want you to be fully satisfied with your purchase. If for any reason you are not, you may return your order within 14 days from the delivery date.

Returns are handled through our third-party provider. To start a return request, please use the dedicated return link available here

Items must be unused, undamaged, and returned with all original tags and packaging intact. Returns that do not meet these requirements will not be accepted.

Return shipping costs are the customer’s responsibility unless otherwise stated in a promotion. You can request a prepaid return label here

Once your return has been received and inspected by our warehouse team, and approved in accordance with our return conditions, your refund will be processed to the original payment method within 3 business days.

Please note that processing times may vary depending on your payment provider. You will receive a confirmation email once the refund has been issued.

We are required to refund the original shipping costs paid at the time of purchase. We will withhold customs duties, taxes, and return shipping costs from the refund.

Shopping on SUNGLASSESANDFRAMES.COM is simple and intuitive. You can explore new trends and designers through our navigation menu, our Magazine, or by using the search bar at the top of the page.

To make a purchase:

1. From the product page, select your preferred color.
2. Click Add to Bag to include the item in your cart.
3. Once ready, click Checkout.
4. Enter your personal details, choose shipping and payment methods, and confirm your order.
5. You’ll receive an order confirmation email with your details and tracking number.

Please note: If you’re paying by credit card, you may be asked to authorize payment through an OTP.

We will work quickly to ship your order as soon as possible. Once your order is shipped, you will receive an email with further information. Delivery times vary depending on your location.

Shipping is express and calculated based on your location. You will always know the shipping price before you purchase.

For orders shipped inside the European Union, to USA and UK, import duties and taxes are included in the final price at checkout — no additional charges will be due upon delivery.

For all other international destinations, duties and taxes are calculated and displayed at checkout based on the destination country and local regulations.

We are based in Italy, and all orders are shipped directly from our Italian warehouse. This ensures fast, reliable delivery and the highest standards of quality control before dispatch.

At SUNGLASSESANDFRAMES.COM, we stock only authentic, brand-new eyewear. Each product comes with a certificate of authenticity and a 2-year warranty covering manufacturing defects. Please note that damage caused by improper use or accidents is not covered.

If you experience an issue, contact our Customer Service with your order details and photos of the item.

You can find all product measurements (lens width, bridge width, and temple length) on each product page. If you’re unsure about sizing, feel free to contact our team — we’ll be happy to help you choose the perfect fit.

We accept payments via credit and debit cards (American Express, Maestro, Mastercard, Visa), PayPal, Apple Pay, Google Pay, Shop Pay, Bancontact, and iDeal. We also offer installment payment options such as Klarna and Scalapay (where available), allowing you to split your purchase into convenient payments.

If your credit card is authorized, payment will be taken immediately. Otherwise, you will receive an email to resolve the issue.

If you notice a mistake or need to cancel your order, please contact us immediately through our chat or email. Changes and cancellations can only be made before shipment.

If you receive a wrong or faulty item, please contact our Customer Service. We’ll arrange a replacement or refund as quickly as possible.