Shipping and Returns
The price you see is the price you pay: shipping is always included, and for the UK, USA and Australia duties and taxes are too. Nothing to pay on delivery.
Free Express shipping
Return within 14 days
2-year warranty
Duties included for the UK, USA and Australia
Shipping
| Market | Delivery | Courier | Shipping | Duties & taxes |
|---|---|---|---|---|
| Italy | [1–2] business days | UPS / DHL | Included | Taxes included only |
| European Union | [2–3] business days | UPS / DHL | Included | Taxes included only |
| United Kingdom | [2–4] business days | UPS / DHL | Included | Included |
| United States | [3–5] business days | UPS / DHL | Included | Included |
| Australia | [4–6] business days | UPS / DHL | Included | Included |
| Rest of world | [5–7] business days | UPS / DHL | Included | [Check at checkout] |
Return conditions
• Unworn, with no scratches on lenses or frame.
• Original tag, case, cloth and documents included.
• Original packaging, in re-sellable condition.
• Returns that don't meet these conditions won't be accepted.
Warranty
Every pair comes with a 2-year warranty on manufacturing defects, handled directly by our team: you write to us, we take care of the rest with the brand.
How long does delivery take?
Delivery times vary depending on your destination. Estimated delivery times are displayed in the shipping table above. Once your order has been dispatched, you will receive an email with your tracking details.
Will I have to pay customs duties or import taxes?
Customs duties and import taxes are included for deliveries to the UK, USA and Australia, so there are no additional charges upon delivery. For other destinations outside the EU, any applicable charges are calculated at checkout.
How can I track my order?
As soon as your order leaves our warehouse, you will receive a shipping confirmation email with a tracking link, allowing you to follow your parcel until delivery.
Can I change my delivery address after placing an order?
If your order has not yet been dispatched, please contact our customer care team as soon as possible. We will do our best to accommodate your request, although changes cannot be guaranteed.
Do you deliver to pick-up points?
Delivery to selected pick-up points may be available depending on your destination and the shipping options offered at checkout.
What if my order arrives damaged?
Please contact our customer care team as soon as possible, providing your order number and photographs of the item and packaging. Our team will review the issue and assist you with the next steps.
Can I return my eyewear if I change my mind?
Yes. You can request a return within 14 days of receiving your order. Items must be unused, undamaged and returned with their original packaging and accessories.
Are returns free?
Return shipping costs are deducted from your refund. Depending on the destination, applicable customs duties and import taxes may also be deducted.
When will I receive my refund?
Once your return has been received and inspected, your refund will be issued to the original payment method within 3 business days of warehouse acceptance. The time it takes to appear in your account may vary depending on your payment provider.
Are your frames covered by a warranty?
Yes. Our eyewear comes with a 2-year warranty covering manufacturing defects, in accordance with applicable warranty conditions. If you experience an issue, contact our customer care team for assistance.
